Observe, listen to and learn from your customers
Evolved Communities is at the cutting edge of research technology innovation, facilitating continuous dialogue with your customers, in new and engaging ways.
Our platform is richly featured and highly integrated, providing a cost-effective platform to use for research, insights management and ongoing customer engagement.
With Evolved Communities, you can build your own branded online community and use it to:
- Engage meaningfully with your customers and increase their feeling of participation and co-creation with your brand.
- Iteratively test and optimise ideas for new products, concepts and communications.
- Get real time answers to your stakeholders’ questions that might otherwise take weeks to turnaround.
- Recruit your customers for qualitative projects cost effectively.
- Connect your stakeholders business-wide with your customers.
- Be a fly on the wall . . . casually drop in to observe what customers are saying about your brand, or direct the conversation.
Evolved Communities gives you all of the tools you need to manage your own community:
- Profiling surveys
- Welcome emails
- Help videos
- Login and password management
- Discussion boards
- Quick polls
- Online focus groups
- Fully featured surveys
- Advanced quant
- Mind and mood tracking
- Admin functionality
- Help and technical support
- Customised dashboards and report builder functionality
- Interactive word clouds for easy theme extraction
- Exportable reports
- Text analytics
Why choose Evolved Communities?
Insights is changing and capturing meaningful, authentic feedback from customers is more challenging than ever:
- Organisations are under increasing pressure to drive relevance and consumer advocacy in a
commodified and fragmented market.
- There’s an always-present need to reduce costs while sustaining or increasing output.
- Research needs to keep pace with aggressive timelines in agile operating environments.
- Consumers are becoming more familiar with research processes and more selective with their time.
- The onslaught of data from myriad sources means the source of truth can be blurred.
New techniques are required to uncover authentic insights.
Asking questions is no longer enough. Successful companies engage with their audiences. Evolved Communities is the tool to do this: empowering you to manage your own online community end-to-end and enable engagement.
Evolved Communities have been specifically designed based on best practice to power your success.
With Evolved Communities, you get:
An immersive understanding of audiences' needs, attitudes and behaviours
Ethnography at scale – listen and learn without asking questions
An ability to identify emerging market trends and themes (U&A studies)
Cost-effective go-to-market testing - pricing, products, communications, creative concepts
All captured and reported in one, consolidated solution
Supported by a local team of expert consultants, including an on-call support bureau and extensive resources for self-service
How is Evolved Communities different from traditional research?
It’s immediate – watch and listen in real-time online
It supports rich,
It accurately targets audiences
It facilitates both group and one-on-one interaction, cost-effectively
It’s highly engaging – audiences don’t just answer questions, they create content
It’s iterative – you can test and refine ideas over time to get the best result
our self-service portal is highly intuitive with easy to use menus, easy content creation tools and multiple options for data export and in situ analysis.
we employ an easy-to-use, responsive design, mobile-first interface.
our communities are simple to set up and get going, and you can do everything yourself or let us do it for you.
pop in to observe or direct the conversation.
to efficiently locate and appropriately manage member compliance with the rules of your community.