Evolved Communities™
Enabling engagement.
Empowering action.
Evolved Communities make it easy to observe, listen, learn and engage with your customers.

Evolved Communities™
Enabling engagement.
Empowering action.
Facilitating continuous dialogue and insights capture in new and engaging ways.

Evolved Communities™
Enabling engagement.
Empowering action.
Lowering the cost of insights and bringing your customer's voices to the table in everyday decision making.

Evolved Communities™
Enabling engagement.
Empowering action.
Empowering and flexible management options - do it yourself or let us do it for you.

Evolved Communities™
Enabling engagement.
Empowering action.

Evolved Communities make it easy to observe, listen, learn and engage with your customers.

Facilitating continuous dialogue and insights capture in new and engaging ways.

Lowering the cost of insights and bringing your customer's voices to the table in everyday decision making.

Empowering and flexible management options - do it yourself or let us do it for you.

Observe, listen to and learn from your customers

Evolved Communities is at the cutting edge of research technology innovation, facilitating continuous dialogue with your customers, in new and engaging ways.

 

Our platform is richly featured and highly integrated, providing a cost-effective platform to use for research, insights management and ongoing customer engagement.

With Evolved Communities, you can build your own branded online community and use it to:

  • Engage meaningfully with your customers and increase their feeling of participation and co-creation with your brand.
  • Iteratively test and optimise ideas for new products, concepts and communications.
  • Get real time answers to your stakeholders’ questions that might otherwise take weeks to turnaround.
  • Recruit your customers for qualitative projects cost effectively.
  • Connect your stakeholders business-wide with your customers.
  • Be a fly on the wall . . .  casually drop in to observe what customers are saying about your brand, or direct the conversation.

Evolved Communities gives you all of the tools you need to manage your own community:

Recruitment Tools

  • Profiling surveys
  • Welcome emails
  • Help videos
  • Login and password management

Management Tools

  • Stories
  • Diaries
  • Discussion boards
  • Quick polls
  • Online focus groups
  • Fully featured surveys
  • Advanced quant
  • Mind and mood tracking
  • Admin functionality
  • Help and technical support

Reporting Tools

  • Customised dashboards and report builder functionality
  • Interactive word clouds for easy theme extraction
  • Exportable reports
  • Text analytics

Why choose Evolved Communities?

Insights is changing and capturing meaningful, authentic feedback from customers is more challenging than ever:

  • Organisations are under increasing pressure to drive relevance and consumer advocacy in a
    commodified and fragmented market.
  • There’s an always-present need to reduce costs while sustaining or increasing output.
  • Research needs to keep pace with aggressive timelines in agile operating environments.
  • Consumers are becoming more familiar with research processes and more selective with their time.
  • The onslaught of data from myriad sources means the source of truth can be blurred.

New techniques are required to uncover authentic insights.

 

Asking questions is no longer enough. Successful companies engage with their audiences. Evolved Communities is the tool to do this: empowering you to manage your own online community end-to-end and enable engagement.

 

Evolved Communities have been specifically designed based on best practice to power your success.

With Evolved Communities, you get:

icon for audience

An immersive understanding of audiences' needs, attitudes and behaviours

icon for ethnology

Ethnography at scale – listen and learn without asking questions

icon for trends

An ability to identify emerging market trends and themes (U&A studies)

icon for testing

Cost-effective go-to-market testing - pricing, products, communications, creative concepts

All captured and reported in one, consolidated solution

Supported by a local team of expert consultants, including an on-call support bureau and extensive resources for self-service

How is Evolved Communities different from traditional research?

text analytics engine

It’s immediate – watch and listen in real-time online

It supports rich,
multi-media format

panel survey delivery

It accurately targets audiences

comments

It facilitates both group and one-on-one interaction, cost-effectively

case management

It’s highly engaging – audiences don’t just answer questions, they create content

driver modelling

It’s iterative – you can test and refine ideas over time to get the best result

How are
Evolved Communities
different?
We offer complete customisation: we can design and skin your community to meet your brand guidelines, including language.
How are
Evolved Communities
different?
We offer seamless insights platform integration: Evolved Communities integrates with our enterprise-level insights platform HumanListening so you can run all your research in one secure environment.
How are
Evolved Communities
different?
We offer superior features and tools: we have many features other communities don't including diaries, mind and mood monitoring and advanced quant capabilities, all built to accessibility 2.0.
How are
Evolved Communities
different?
We offer a superior experience for community managers:
our self-service portal is highly intuitive with easy to use menus, easy content creation tools and multiple options for data export and in situ analysis.
How are
Evolved Communities
different?
We offer a superior community member experience:
we employ an easy-to-use, responsive design, mobile-first interface.
How are
Evolved Communities
different?
We offer flexible management options:
our communities are simple to set up and get going, and you can do everything yourself or let us do it for you.
How are
Evolved Communities
different?
Members interact with each other about you . . .
pop in to observe or direct the conversation.
How are
Evolved Communities
different?
Use AI-driven conversational engagement techniques to probe further on what customers are saying.
How are
Evolved Communities
different?
Integrated directly with your other customer research programs to manage the recruit and replenish cycle. Seamlessly onboard members from your existing customer lists.
How are
Evolved Communities
different?
Create sub-communities for invite-only activities.
How are
Evolved Communities
different?
Red flag notification system
to efficiently locate and appropriately manage member compliance with the rules of your community.